Privacy Policy

REL1EF Medical Management ("REL1EF," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.rel1ef.com) or use our services.

1. Information We Collect

Personal Information You Provide

When you submit a form, request a consultation, or contact us, we may collect:

• Name (first and last)
• Email address
• Phone number
• Practice name and specialty
• Number of providers
• Current EHR/PM system
• Service interest and free-text messages

Automatically Collected Information

When you visit our website, we automatically collect certain technical data:

• IP address (anonymized where possible)
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring URL
• Device type (desktop, mobile, tablet)

Protected Health Information (PHI)

REL1EF may access Protected Health Information only in connection with providing billing and revenue cycle management services to healthcare providers. PHI is handled exclusively under a signed Business Associate Agreement (BAA) and is never collected through our website forms.

2. How We Use Your Information

• To provide revenue cycle management, billing, and marketing platform services
• To respond to inquiries and schedule consultations
• To send service-related communications (not marketing spam)
• To improve our website functionality and user experience
• To analyze website traffic and usage patterns (anonymized)
• To comply with legal and regulatory obligations

3. HIPAA Compliance

REL1EF operates as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information is handled in strict accordance with HIPAA regulations:

• A BAA is signed with every client before any PHI access occurs
• PHI is encrypted in transit (TLS 1.2+) and at rest (AES-256)
• Access to PHI is restricted to authorized personnel on a minimum necessary basis
• All workforce members receive annual HIPAA training
• We never sell, rent, trade, or publicly disclose PHI
• PHI is disclosed only as permitted or required by the BAA and applicable law

For detailed information about our HIPAA practices, see our HIPAA Notice.

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: We use third-party providers for website hosting, email delivery, and analytics. These providers are bound by confidentiality obligations.
• Legal Requirements: We may disclose information when required by law, regulation, court order, or governmental request.
• With Your Consent: We may share information when you have given us explicit permission to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

Essential Cookies

Required for basic website functionality. These cannot be disabled without affecting site performance.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. This data is anonymized and used solely to improve our site. Google Analytics does not collect PHI.

No Advertising Cookies

We do not use advertising tracking cookies or retargeting pixels on our website.

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect certain website features. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

6. Data Security

• SSL/TLS encryption on all pages (HTTPS)
• HIPAA-compliant data handling procedures for all PHI
• Regular security assessments and vulnerability testing
• Access controls with role-based permissions
• Audit logs for system access and data handling
• Secure data centers with physical access controls

While we implement industry-standard security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using commercially reasonable safeguards.

7. Your Rights

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Opt-Out: You may opt out of marketing communications at any time by contacting us.

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. REL1EF does not sell personal information.

Texas Residents

Texas residents may have additional rights under the Texas Data Privacy and Security Act. Contact us to exercise any applicable rights.

8. Data Retention

• Personal Information: Retained for as long as necessary to provide services or fulfill the purposes described in this policy, or as required by law.
• Protected Health Information: Retained for a minimum of six (6) years as required by HIPAA, or longer if required by state law or the applicable BAA.
• Website Form Submissions: Retained for up to two (2) years from the date of submission, then securely deleted.
• Analytics Data: Anonymized analytics data may be retained indefinitely for trend analysis.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Google). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please contact us:

REL1EF Medical Management
P.O. Box 293810
Lewisville, TX 75029
Phone: +1 469 312 1407
Email: bfritz@rel1ef.com